Contact Support
Support Email
Email support@blurbackground.vip. Choose a clear subject so the request can be reviewed in the right category:
- Product help — browser compatibility, upload validation, Free Basic, download, or AI Refined task issues;
- Billing / refund — Credit Packs, duplicate charges, missing grants, task Credit status, or refund review;
- Privacy / deletion — browser data, paid media, account data, or privacy requests;
- Content / rights report — abuse, safety, copyright, consent, or other rights concerns; or
- Accessibility — keyboard, screen-reader, contrast, motion, or other access barriers.
This mailbox is not an emergency service. No fixed response time is promised.
What to Include
Send only the minimum information needed:
- the account email, if the issue is account-specific;
- an order reference for a purchase issue;
- a task reference for an AI Refined issue;
- browser and device type for a local-tool problem; and
- a short description of what you expected, what happened, and any non-sensitive error message shown on the page.
For deletion, billing, or rights requests, we may need to verify account ownership or your authority to make the request.
Do Not Send
Do not email:
- payment card or bank-account numbers;
- passwords, authentication codes, API keys, or third-party service secrets;
- signed media URLs, private object keys, or raw payment/AI-service payloads;
- private photos or harmful content; or
- full logs containing personal or security-sensitive information.
If an image is genuinely required to investigate a severe result defect, support must first provide a limited, secure sharing method. Email attachments are not the default review path.
Self-Service Help
- Learn what stays local and what AI Refined uploads: Privacy Policy
- Clear browser data, paid media, or request account deletion: Data Deletion
- Understand task Credit restoration and cash-refund review: Refund Policy
- Review service and Credit rules: Terms of Service
- Report prohibited use or a rights concern: Content Policy
- Return to the Blur Background tool
Support messages may be retained as needed to handle the request, prevent abuse, maintain an audit trail, and meet legal obligations. Ask for deletion of a support message through the privacy/deletion category; some related records may still need to be retained.