Refund and Credit Restoration Policy

Two Different Issues

Task Credit restoration returns Credits reserved for an AI Refined task that did not reach the verified-result boundary. A cash refund reverses all or part of a Credit Pack purchase. They use different records and rules.

AI Refined Credit Restoration

An AI Refined task reserves 10 Credits when it is created. The reservation is finalized only after the private result has been uploaded and verified.

The service restores the reserved 10 Credits once when an eligible task ends because of:

• AI-service rejection before acceptance or an AI processing failure;
• AI-service timeout or confirmed cancellation;
• a content-policy rejection before a result is delivered;
• failure to receive or verify the mask or final result; or
• cancellation completed before the AI service accepts the task.

If cancellation is requested after AI processing begins, the task enters reconciliation. Do not start another paid task solely because the first cancellation is still pending; check the account Credit record or contact support.

Deleting an already delivered result does not restore Credits because media deletion does not reverse a completed task charge.

Result Quality and Defect Reviews

AI segmentation can make edge mistakes, and aesthetic preference alone does not trigger an automatic Credit restoration. If a delivered result is unusable because of a severe technical defect—such as the wrong subject being kept, a corrupted download, or clear unintended alteration of important foreground details—contact support with the task reference. The issue must be reviewed; do not email the original private photo unless a secure review method is provided.

Credit Pack Purchases

Credit Packs are one-time purchases, do not renew automatically, and show the price, Credit amount, currency, and validity before checkout. There is currently no blanket “no questions asked” refund window promised by this policy.

You may ask for a cash-refund review for an unused purchase, duplicate charge, incorrect grant, or other billing problem. Eligibility depends on the payment record, Credits already used, payment-processor capabilities, applicable law, and the circumstances of the request. We do not promise approval or a specific processing time before review.

If a refund, chargeback, or other payment reversal is completed, unused Credits associated with that purchase may be removed. Amounts already used may require manual reconciliation and can affect the remaining balance.

How to Request Review

Email support@blurbackground.vip from the account email when possible. Use a subject such as “Billing / refund request” and include:

• the account email;
• the order reference for a purchase issue or task reference for a processing issue;
• a short, non-sensitive description of what happened; and
• whether the issue is a failed task, duplicate charge, unused-pack request, or result defect.

Do not send card numbers, passwords, signed URLs, raw payment payloads, or private image files.

Related pages: Terms of Service, Privacy Policy, and Contact Support.